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Frequently Asked Questions

  • Will my groceries be in my residence when I arrive?
    We make it our priority to deliver & stock groceries before your arrival. In some instances, particularly during busy vacation seasons, there may be delays due to housekeeping, inspections, traffic, and heavy order volume. In most cases, you should receive your order by no later than your arrival time of 4 pm. If you have paid for early check-in, we will shop & deliver the day before you arrive.
  • Will you put the food away in our kitchen?
    Refrigerated and frozen items will be stored appropriately. All other items will be arranged neatly on the counter.
  • If I want to order specific grocery products that are not shown in your online store, can I request them?
    Yes. If you are using the online store, you can list them in the “Notes” section during the shopping process. We will do our best to accommodate these requests.
  • What if I have specific dietary or religious needs?
    Please enter a note for your shopper in the Instructions/Comments field for the product. You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions” at checkout.
  • Can I cancel my order?
    Orders can be cancelled 48 hours prior to delivery.
  • When can I make changes to my order?
    You can make changes to your order up to 48 hours prior to the delivery date.
  • What should I do if there is a problem with my grocery order?
    Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.
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